GENERAL FAQ’s FOR BUYERS AND SELLERS
GENERAL FAQ’s
SecuriPlace offers users the ability to sign up and start selling instantly for FREE. With low commission fees, a user friendly vendor dashboard, paid listing options and many more highly effective selling tools, SecuriPlace gives vendors the opportunity to quickly and efficiently start their own online store with zero set up cost.
SecuriPlace offers vendors the opportunity to open their very own online security store. SecuriPlace is a niche marketplace operating within the security products sector, a one stop security store.
When uploading your products on the vendor dashboard you will be given the option to select the category that best fits your products. Should you not be able to find a specific category, please contact our support team at help@securiplace.com. The team will review your request and respond within 12 Hours. Alternatively you can list your item under the ‘Others’ Category. Our onboard search engine will allows buyers to search for item specific products through the use of the toolbar at the top of the website.
SecuriPlace is a global online Marketplace meaning that anyone from almost anywhere (Excluding countries listed below) can start buying and selling through our platform. Below is a list of restrictions on delivery In Sanctioned or Sensitive Countries
Due to certain global regulations, SecuriPlace cannot currently operate in the following regions:
- Cuba
- Crimea, Donetsk People’s Republic (DNR) and Luhansk People’s Republic (LNR) regions of Ukraine (as defined under applicable sanctions)
- Democratic People’s Republic of Korea (North Korea)
- Democratic Republic Of The Congo
- Iran
- Syria
- Items from Russia subject to international sanctions
- Organizations, businesses, or individuals based in the countries listed above, or those on the United States’ Specially Designated Nationals (SDNs) list can’t register accounts on SecuriPlace
In less than 5 minutes, users can sign up and start selling with SecuriPlace. Depending on the size of your product offering, new users have the option to list up to 5 items free of charge. Should you wish to expand your offerings, SecuriPlace offers different subscriptions based on your requirements. Click under the ‘membership’ page of the website to find out more.
Whilst SecuriPlace puts measures in place to ensure that vendors advertise their products with full transparency, it does not guarantee anything between buyer and seller. SecuriPlace is an online platform that allows buyers and sellers to meet and conclude business transactions online. We highly recommend that you ensure the authenticity of any purchase. You can do so by asking the sellers questions about their products on the product links provided and by checking reviews from previous customers. SecuriPlace does not offer any form of insurance on buyers at this stage in time and all risks associated are born by the purchaser. Please read our full terms and conditions for more information.
SecuriPlace offers several third-party online payment gateway options, such as Paypal, Airwallex etc. For businesses you can make use of the Payment Gateway Options by signing up to any of the third party platforms available. For buyers, you would make use of your own personal bank details through one of the selected payment options available at the checkout phase.
Below are some guidelines for both buyers and sellers. When uploading your products, it is important that you show complete transparency on both the product and your offerings. By gaining the trust of buyers, you will receive ‘buyer ratings and reviews’ thus increasing your potential of more sales.
Guidelines For Buyers and Sellers
Below are your guidelines to selling and making a success of your online shop. Whilst the below are simply recommendations, it is highly recommended similar practices and measures are used to enable you to make the most out of your store .
BUYERS FAQ’s
SecuriPlace guidelines dictate that transactions should be completed (excluding shipping time if applicable) within 7 days. We would strongly recommend that you wait for the initial 7 day period to pass as the seller could have valid reason for not being contactable. Once the period has passed you may also rate the seller with negative feedback which could prompt further response and/or a refund if necessary. It is recommended that buyers deal with verified sellers which will have the verified badge next to their name.
Unfortunately not, SecuriPlace.com is a online multivendor market place, not a physical store. We recommend buying a sample.
Every seller determines their own return policy on the items listed. Always make sure that you read the shipping, payment, warranty, guarantee and return policies before purchasing an item. If in doubt, please ask the seller via the “ask a question” link on the item listing page.
If you need to return an item, please contact the seller to make the necessary arrangements.
Securiplace.com does not set any return policies nor can it be held liable for any items not delivered by the seller. Please check the ‘terms of use’ section of the website for more information.
You will have to contact the seller. Usually sellers who are reputable and serious about their online store will arrange either a return or refund. SecuriPlace does not offer insurance to buyers at this stage in time and the responsibility of all purchases lies between buyer and seller.
SELLERS FAQ’s
Simply click the register button in the top left corner of the website. Fill in the form with all of the correct details and follow the instructions. You will receive an email to verify your username and password.
Buyers like to know where the item is ultimately coming from, where it is manufactured and where it is being shipped from as it helps to give them an idea of cost implications and delivery times. Having incorrect information about your items may cause confusion and frustration for buyers.
We recommend you are extremely clear about the terms of the transaction and include all information about any local taxes or other applicable fees such as, but not limited to; freight or shipping, warranties and return policies. Being transparent about your terms and conditions promotes buyer confidence as well as stronger product and company reviews for potential future sales growth.
No. You don’t have to accept returns, but it is recommended that you do as it may help ensure you drive more customers to your online shop. When accepting returns we would recommend you to ensure you specify the time period in which you accept returns, who pays for the associated costs, and how the refund is issued.
Should you have any questions that are not covered or listed above, please feel free to send your enquiry through our ‘HELP’ page and select the applicable department option and member of the customer service team will respond to you within 12 Hours.